Effective Date: 05-01-2025
Last Updated: 15-05-2025

At AS SERVICES, we strive to ensure that our customers are satisfied with our services and any products or spare parts purchased through us. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities.

1. Services – No Return/Refund Policy

• Repair Services once completed and accepted by the customer are non-refundable.

• If you face any issue with a recent service, please report it within 48 hours of service completion.

• We will provide a free re-visit in case of:

  • The same issue reoccurring (within the warranty period, if any)

  • Incomplete or unsatisfactory service (as per internal review)

2. Spare Parts – Return/Replacement Policy

If you have purchased a spare part through AS SERVICES, the following conditions apply:

• Eligible for Replacement Only, not refunds.

• You can request a replacement within 7 days of purchase only if:

  • The item is defective or damaged upon delivery

  • The wrong item was delivered

To qualify for a replacement:

• Item must be unused and in original packaging

• You must provide a purchase receipt or proof of service

• Return shipping (if applicable) will be covered only in case of faulty or incorrect items

3. Refunds (If Applicable)

• Refunds are only issued if a spare part is out of stock and a replacement is not possible.

• Approved refunds will be processed within 7–10 business days via the original mode of payment.

• You will be notified via email or phone once your refund is processed.

4. Non-Returnable Items

• Used or installed spare parts

• Electrical/electronic items without a manufacturer warranty

• Consumables like filters, fuses, etc., unless faulty on arrival

5. Cancellation Policy

• Service appointments can be cancelled or rescheduled free of charge if notified at least 2 hours in advance.

• For prepaid appointments, refunds will be initiated if cancelled in time.

• Cancellations made less than 2 hours before the scheduled time may incur a visit charge.

6. Contact Us

For any questions or to initiate a return/replacement:

📞 +91 7998549048
📧 support@asservices.co.in
📍 C-25/19/20, Dakshin Behala Road, Mail-Ananda Nagar, South Behala Road, Kolkata – 700061